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Frequently Asked Questions
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the information board
the app
Customer research
For whom?
Most recent additions
Questions & Suggestions
the online environment
the information board
Organization Management
the app
Account & Grant Access
Get started with MijnEigenPlan
Information board
App
Information board format
Connect to a Wi-Fi network
Account Transfer
Direct Planning on the Information Board
Workshop of MijnEigenPlan
Access to information board via mobile or tablet
Show services in the app
Useful tips for creating a schedule
Show birthdays on the board
Our Customers' Experience
The MijnEigenPlan team
Other malfunction
Organization
Individual
individual planning
Working a board
Meal and Activities
Individual planning
Taken
Informing
Presence
Entertainment
Accessibility
Individual
Support staff
Calendars
Pages
Library
No connection
No image
No sound
Other
Android phone or tablet
iPhone or iPad
Packages & prices
Order Process
Information board format
Individual or organization?
Research of Aveleijn
Research by Triade Vitree
Fieldlab Research
Disability Care
Mental Health Care
Special education
Day program
Individual
Families
What is the online environment?
Workshop of MijnEigenPlan
Sharing tabs within the organization
Locking Components
Removing users from accounts (organization management)
Install and link the app
Most Frequently Asked App Settings
Giving a support person access to the account
Forgot password?
How can I switch between locations / accounts?
Account invitation email no longer works
Apply User Rights
Change Email Address
Create account
Payment via Guardianship
Other malfunction
Information about the app
Trial period
Activation and payment
Trial Period
Add Helper
NFC sticker
Choice
Calling a helper with a QR code
Emotion thermometer
Question
Step by step
Useful tips for creating a schedule
Timer
Step-by-step plans
Add or move components
Settings per Component
Zooming in and out screen, text size (useful for the visually impaired)
Add and/or Configure Tab
Using images, titles, and colors
Themes & background color
Secure components with a PIN code?
Meals overview (with and without sign-up)
Activity overview (with and without registration)
Automatic Sign-up
Opting out instead of opting in
Direct Planning on the Information Board
Display Activities on Multiple Information Boards
Sign up from a group
Sign-up Note
Show individual planning
Display individual planning on the information board if present at the location
Task overview: who will do what?
News from outside (news programs, tidbits)
Countdown calendar
Digital bulletin board
Weather, clothing advice & rain radar
Display worklists per role on a tablet/mobile device within your activity center or day care
Sign of the Day
Organizational news on location boards
Display PDF on information board
Show birthdays on the board
Show which caregiver / visitor is coming when
Presence sliders
Client planning visible if present at location
Show and/or plan services on the board
Show services in the app
Games on the information board
Drawing on the information board
Voting via the information board
Puzzling on the information board
Videos, music, image, and slideshow
Automatically return board to start page
Basic controls: brightness, zoom & volume
Accessibility for illiteracy, applying speech
Access to information board via mobile or tablet
Accessibility for people in wheelchairs
Read-aloud function for PDF & image with text
Connecting a Speaker Set
Add a client, resident, or user to the information board
A personal login for the client
Account Transfer
How can I set up a personal PIN?
Create Groups
Set up a Reward System
Granting relatives access to individual planning
Giving a support person access to the account
Setting up a calendar
Apply User Rights
Link calendar to a component on one or more information boards
Reporting: View Sign-ups and Cancellations
Creating and displaying news messages
Add Images and PDF
Adjustments to folder permissions
Activities
Connect to a Wi-Fi network
Link Information Board
Is your computer module switched on?
Is your information board (screen) turned on?
I don't hear the speech function
I hear no sound at all
Something is missing on the information board or the content is incorrect
Turning the screen on or off / standby / night mode
No speech on Samsung
No (alarm) notifications on Android
No speech on iPhone
No alarm notifications on iPhone or iPad
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